Returns Policy
- In case of Buyer's Remorse(not product fault), within one month after product received, after confirmation by Retevis, The first customers can return it for a partial refund. Buyers are required to afford round-trip freight, and 15% restocking fee will be deducted also. Refund will be done after we received the package and checked everything not effect the second sale.
- In case of product fault, please provide photos & videos showing the defect(s) of the product clearly. After confirmation by Retevis, you can return it for a replacement of new product or full refund, buyers are required to afford the return shipping fee, Retevis afford the reship shipping fee. Refund or reship new products will be done after we received the full original package, and no product damaged by any man-made factors.
- Remark: All return need be notified and confirmed by Retevis in advance. Please contact us for return address and matters need attention before you send it back.
- Further warranty of retevis products, please click After-sale service to read it.
Shipping
All orders are processed within 1-3 business days after we receive your full payment, excluding weekends and holidays.
As soon as your order is ready, we’ll update the tracking number and inform you of the information. We highly recommend that you register as a Retevis Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.
Your order will be shipped from China. Also, we have a warehouse in Canada. Therefore, your orders may be shipped from China or Canada Warehouse depending on the availability of the product in our inventory.
